Support

Last updated: October 18, 2026

Need help with Owlbert? We're here to help.

Frequently asked questions

I signed up but can't get in. Why?

We're letting families in a few at a time. After you sign up you'll see a "you're on the list" page, and we'll email you as soon as your account is ready. You can safely close the page and come back later.

How do I add another child?

Open the parent portal (tap "I'm a parent" and enter your PIN), go to a child's page or Children, and choose Add child.

I forgot a PIN. How do I reset it?

You can change a child's PIN from their page in the parent portal. If you forgot your parent PIN, email us from the address on your account at bml.admin0@gmail.com and we'll help you reset it.

What is the AI key for?

Owlbert can use your own Anthropic API key for AI features like marking written answers and reading scans. Add it in Account. It's encrypted and never shown again in full. Without a key, Owlbert may use a local model on our hardware, or those features may be limited.

What can I scan or upload?

Photos (JPG, PNG) and PDFs up to 10 MB, and PDFs up to 10 pages. Use the Scan homework page in the parent portal. Scanning for kids is off unless you turn it on for their profile.

How do I delete my data?

Go to Account in the parent portal. Export data downloads a copy, and Delete account permanently removes your family and everything in it. To remove one child, delete them from the Children page.

Contact Us

Questions and help requests: email bml.admin0@gmail.com and include the email on your account so we can find it.

Ideas, bug reports or something that looks wrong? Send feedback from the parent portal (or email feedback@bare-metal-labs.com).